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Silver Car

Frequently Asked Questions (FAQ)

All Your Questions, Answered

  • What payment options do you offer?
    Clients have the option to pay in cash, debit or credit card for their rental.
  • What kind of driver’s license is required to drive in the UAE and does it have to be an International License?
    1. For UAE Resident Visa Holders: A valid UAE Driving License. 2. For Visitors (on visit/transit visa) from GCC Countries: A valid GCC country driving license. 3. For visitors from all other countries other than GCC countries (on visit/transit): a valid international driving license or home country drivers licence (depends of the agreement between countries.
  • What are the minimum age requirements?
    Renters must be 21 years or above at the time of rental.
  • What should I do if I receive a traffic offence/parking notice?
    All fines or offences related to all Fair Deal vehicles are processed by our team and subsequent notification and costs are invoiced to the customer via message. We suggest our drivers to pay the fine via DUBAI POLICE APP. For every traffic fine payed by Fair Deal you will be charged a nominal fee to cover administration charges.
  • What must I do in the event of an accident?
    In the unfortunate circumstances of an accident or damage to the vehicle, you must notify the police immediately. A police report is mandatory in such cases otherwise you will be held responsible for the entire cost of damage on the vehicle. Fair Deal emergency staff is always there to help you with any problem.
  • What is your policy on fuel?
    The Hirer should return the vehicle with the same fuel level as given. If not, the hirer will be charged the cost of fuel plus a service charge.
  • What is Insurance Excess?
    The customer will be responsible to settle the Insurance Excess or deductible amount listed on the Vehicle Hire Agreement in the event of any damage or loss (including fire and theft) caused to the vehicle provided it is used, operated or driven in conformity with the Vehicle Hire Agreement. A valid police report is mandatory.
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